$50+ of Lovense = free lube + Kraken egg →

Up to 26% off Lovense, no code needed →

Lovense offer ends Oct 31 →

Refund policy

Last updated: October 9, 2026

No change-of-mind returns. Because our products are intimate by nature, we can't accept returns or exchanges for change of mind, opened or unopened. That protects you: nothing another customer has handled is ever restocked or resold. Every item you receive is brand new and factory-sealed.

This includes, but isn't limited to: vibrators and dildos; anal toys, beads and plugs; cock rings, sleeves and strokers; bondage gear, gags and ropes; lubricants, massage oils and candles, and intimate care products.

If something's wrong, we fix it

We'll make it right if your order:

  • Arrived damaged in transit.
  • Is defective or dead on arrival. For example, it won't power on, won't charge, or stops working under normal use.
  • Isn't what you ordered (a different item, colour or size than your order confirmation).
  • Is missing parts (a cable, attachment, remote or accessory listed in the box contents).

How to tell us

Within 14 days of delivery (as shown by the carrier's tracking), contact us with your order number, a short description of the problem, and a photo or short video:

We reply within 1 business day. Our hours are Monday to Friday, 9 a.m. to 5 p.m. Eastern. Messages sent outside those hours are answered the next business day. Please keep the item and its packaging until we reply.

What you get: your choice

Once we confirm the issue, you choose:

  • a replacement of the same item, shipped at no cost, or
  • a full refund to your original payment method.

If we need the item back, we email you a prepaid return label. You never pay to send back a faulty item.

After 14 days: we handle your warranty

A fault that shows up after 14 days is covered by the manufacturer's warranty, where one applies (most brands we carry offer one to two years). You don't have to deal with the manufacturer. Message us and we'll handle the claim for you. See Warranty & Product Care.

Not covered

  • Change of mind, or a product that isn't for you.
  • Damage from misuse, drops, improper cleaning, incompatible lubricant, or normal wear.
  • Gift cards and store credit.

Cancellations and lost parcels

If your order hasn't shipped yet, message us and we'll cancel it and refund you in full. If a parcel is confirmed lost by the carrier, we reship it at our cost or refund you in full. Your choice. See our Shipping Policy.

Your legal rights

Nothing in this policy limits any rights you have under Ontario's Consumer Protection Act, 2002 or other consumer protection laws.

Chhokra Inc., operating as Red Pleasures · Ottawa, Ontario, Canada · hello@redpleasures.ca