Refund policy

Last updated: July 27, 2026

Because our products are intimate by nature, all sales are final — we do not accept returns or offer cash refunds on intimate products once they leave our warehouse, except for confirmed defects or shipping errors. This protects you: nothing another customer has opened or handled is ever restocked or resold. Every item you receive is brand new and factory-sealed.

We do go further than most stores in this category with a 48-hour satisfaction exchange, explained below.

Items that cannot be returned

The following are non-returnable and non-refundable once shipped, whether opened or unopened (except for confirmed defects or our shipping errors):

  • All toys (vibrators, dildos, anal toys, plugs, strokers, pumps, and similar).
  • Any item designed to contact the body (rings, sleeves, harnesses, restraints, and similar).
  • Lingerie and intimate apparel.
  • Lubricants, massage oils, and other consumables.
  • Clearance or final-sale items marked as such on the product page.
  • Gift cards and store credit.

48-hour satisfaction exchange / store credit

If you try a product once and it simply isn't for you, you may request an exchange or store credit (not a cash refund) within 48 hours of the delivery time shown by the carrier. To qualify:

  • Email hello@redpleasures.ca within 48 hours of delivery with your order number and what didn't work for you.
  • The item must have been used once, with proper hygiene and care, following the manufacturer's instructions.
  • For hygiene reasons we will not ask you to ship the item back — please dispose of it locally according to your municipal guidelines.

If you choose an exchange and the replacement item costs more, you pay the difference; if it costs less, we issue the difference as store credit. Store credit does not expire.

This applies only to purchases made directly on redpleasures.ca. We may decline satisfaction claims where we reasonably suspect abuse (for example, repeated claims across multiple orders).

Damaged, defective, or wrong items

  • Arrived damaged: email us within 48 hours of delivery with photos of the shipping label, the outer packaging, and the damaged product. Keep all packaging until we confirm next steps — the carrier may need to inspect it.
  • Defective: if a product malfunctions within 7 days of delivery under normal use (won't power on, won't charge, significant fault), stop using it and email us. We may ask for a photo, short video, or a quick troubleshooting step to confirm.
  • Wrong item: if you received a different item, size, or colour than your order confirmation, email us and we will fix it at no cost to you.

Once a defect or error is confirmed, we will replace the item with the same model or, if unavailable, provide store credit for the purchase price. Faults caused by misuse, improper cleaning, normal wear, or modifications are not covered. For coverage beyond 7 days, see Warranty & Product Care.

How to get help

Email hello@redpleasures.ca with your full name, order number, product name, a description of the issue, and photos or video where relevant. We respond within 1 business day. Please don't dispose of packaging (for damage claims) until we've replied.

Your legal rights

Nothing in this policy limits any rights you have under the Ontario Consumer Protection Act, 2002 or other applicable consumer protection laws.

Chhokra Inc., operating as Red Pleasures · Ottawa, Ontario, Canada · hello@redpleasures.ca

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