Frequently Asked Questions
Everything people actually ask us, answered plainly. If your question isn't here, email hello@redpleasures.ca — a real person replies within one to two business days.
Ordering & payment
Do I need an account to order?
No. You can check out as a guest. An account just saves your addresses and order history for next time.
What payment methods do you accept?
All major credit and debit cards, plus the digital wallets shown at checkout. All prices are in Canadian dollars. Your card details never touch our systems — they go directly to our payment processor.
What will show up on my statement?
Charges appear as CHHOKRA INC. They do not say "Red Pleasures" and they do not indicate what you bought.
Can I change or cancel my order?
Email us with your order number as soon as you can. If the parcel hasn't been handed to the carrier yet, we'll cancel and refund in full, or change the address. We ship the next business day, so that window is short.
Do you have a physical store?
No. We're online only, shipping from Ottawa, Ontario.
Shipping
What does shipping cost?
$14.99 CAD flat rate. Free on orders of $150 or more (before tax). Same rate everywhere in Canada and the United States — it doesn't change by province, weight, or box size.
How fast will it arrive?
Orders ship the next business day. Transit is typically 1–3 business days in Ontario and Quebec, 3–7 to other provinces, 7–14 to the territories and remote postal codes, and 5–12 to the US plus customs. Full detail on our Shipping Policy.
Do you ship outside Canada?
We ship to Canada and the United States. US orders may attract duties and import taxes, which are your responsibility, and customs paperwork has to describe the goods honestly — so a US shipment is not discreet at the border.
How discreet is the packaging, really?
Plain brown or white box or mailer. No logos, no brand name, no imagery, nothing on the outside that hints at the contents. The return address is a neutral business name. No invoice or catalogue goes inside — your receipt is emailed.
What we can't control: carrier tracking pages, delivery photos, and where the driver leaves the parcel. If discretion at the doorstep matters, ship to a workplace or a Canada Post pickup location. Full detail on our Discreet Packaging page.
What if my parcel is lost or never arrives?
If tracking shows no delivery five business days past the estimate, contact us. We open a carrier trace, and if it's confirmed lost we reship at our cost or refund you in full — your choice. A parcel you never received is always refundable.
Returns & exchanges
Can I return a product?
Not once it has left our warehouse — and that cuts both ways. Because we never accept intimate products back, we never resell one. Everything you receive is new stock, factory-sealed, and has never been in another customer's hands. That guarantee only works because the rule is absolute.
What if I try it and don't like it?
Tell us within 48 hours of delivery and we'll give you an exchange or store credit. You keep the item — nothing gets shipped back. Email hello@redpleasures.ca with your order number and what didn't work.
Away when it was delivered and couldn't open it in time? Say so when you write in. We take the circumstances into account.
What if it's faulty?
Faults within 30 days are replaced or credited, and you never pay return shipping — if we need the item back, we send a prepaid label. Beyond 30 days, most brands we carry offer a manufacturer's warranty, commonly one to two years. Email us and we'll tell you the term and handle the claim.
Do you charge restocking fees?
Never. There are none, in any circumstance.
Will I ever be sent someone else's return?
No. We don't accept intimate products back, so there is nothing to resell. See our Refund & Return Policy.
Products & safety
How do you decide what to stock?
We look for full material disclosure from the manufacturer, non-porous body-safe materials, credible build quality, and a real warranty. If a manufacturer won't say what a product is made of, we don't list it. See our Body-Safe Materials Standard.
What does "body-safe" actually mean?
Non-porous, so it can be properly cleaned and can't harbour bacteria in microscopic pores. Free of phthalates. Chemically stable, so it doesn't leach or degrade. In practice that means medical-grade silicone, borosilicate glass, stainless steel, and ABS plastic. Our materials page explains each one.
Which lubricant should I use?
Water-based works with everything. If you're unsure, use water-based. Silicone lubricant can degrade silicone toys — don't pair them. Oil-based lubricants damage latex condoms. Check the product page, or ask us.
How do I clean and store my products?
Warm water and unscented soap before and after every use, dried fully before storage. Store separately, not touching other toys — some materials react with each other. Full guidance on our Warranty & Product Care page.
Is anything you sell medical advice?
No. We're a retailer, not a healthcare provider. Our guides are educational. If you have a medical condition, are pregnant, or are recovering from surgery, talk to a qualified healthcare professional before using intimate products.
Privacy
Do you sell my information?
No. We don't sell, rent, or trade personal information, and we don't upload customer lists to advertising platforms. See our Privacy Policy.
Does the carrier know what's in the box?
No. Carriers receive your name and address. They aren't told what's inside beyond the generic declarations the law requires.
Can I get my data deleted?
Yes. Email hello@redpleasures.ca with the subject "Privacy Request". We respond within 30 days. We keep tax and transaction records for the seven years the law requires, but everything else goes.
Will I get marketing email just because I ordered?
No. We only send marketing to people who actively opted in. Order confirmations and shipping updates aren't marketing and you'll always get those.
About us
Who are you?
Red Pleasures is operated by Chhokra Inc., a Canadian company based in Ottawa, Ontario. GST/HST registration 786481226 RT0001. We ship from Canada, price in Canadian dollars, and are governed by Canadian law.
How do I reach a person?
Email hello@redpleasures.ca, or text us on WhatsApp at +1 (343) 843-7142 (text only, no calls). Monday to Friday, 9 a.m. to 6 p.m. Eastern.
Do I have to be a certain age?
Yes — the age of majority in your province or territory. That's 18 in Alberta, Manitoba, Ontario, PEI, Quebec and Saskatchewan, and 19 in British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut and Yukon.