Contact information

Contact Information – Chhokra Inc (Red Pleasures / The Planet Mars)

Last Updated: February 21, 2026
Website: redpleasures.ca

We're here to help with orders, shipping, returns, or questions about our body-safe intimate products. Reach out during business hours (Mon-Fri, 9 AM - 6 PM EST).

Primary Contact Methods

• Email: hello@redpleasures.ca
  Best for detailed inquiries, returns, order issues, or privacy requests. Expect a response within 1-2 business days.

• WhatsApp: +1 (343) 843-7142
  Quick questions, order status, or live support. Text only – no calls. Responses during business hours. Include your order number for fastest help.

Other Ways to Connect

• Website Form: Use the contact form at redpleasures.ca/pages/contact (if set up on Shopify).

• Live Chat: Available on redpleasures.ca (bottom-right corner, business hours only).

• Mail (for legal/returns only):
  Chhokra Inc
  [Your Ottawa Address]
  Ottawa, ON [Postal Code]
  Canada

What We Can Help With

• Order tracking and status

• Shipping or delivery issues

• Returns, exchanges, or store credit (see Returns Policy)

• Product questions or recommendations

• Privacy or account requests

Response Times

Note: For urgent order issues, include your order number and shipping tracking link. High volume may delay responses – thank you for your patience!

Policies: See our Terms of Service, Privacy Policy, Shipping Policy, and Returns Policy.