Contact information

Last updated: July 27, 2026

We're a small Ottawa-based team and we answer everything ourselves — orders, shipping, returns, product questions, privacy requests. Here's how to reach us.

Business details

Legal entity: Chhokra Inc., operating as Red Pleasures
Location: Ottawa, Ontario, Canada
GST/HST No.: 786481226 RT0001
Website: redpleasures.ca

How to reach us

• Email: hello@redpleasures.ca — best for order issues, returns, detailed questions, and privacy requests. We reply within 1 business day.
• Text / WhatsApp: +1 (343) 843-7142 — quick questions and order status. Text only — this line does not take voice calls. Include your order number for the fastest help.
• Contact form: redpleasures.ca/pages/contact.

Hours

Monday to Friday, 9:00am – 6:00pm Eastern Time. Messages sent outside these hours are answered the next business day.

A note on discretion

Every reply comes from a neutral-looking email address, and we never reference order contents in message subject lines. If you'd prefer we communicate a specific way, just tell us in your first message.