Quick answer: Red Pleasures ships every order across Canada in plain, unbranded packaging with a privacy-first billing descriptor — nothing on the parcel or your credit card statement identifies the contents. Orders ship from Ontario and most addresses receive their parcel in 2–7 business days via Canada Post or a trusted national courier.
If you're shopping for intimacy products online in Canada, privacy is rarely a "nice to have" — it's the entire reason you're shopping online instead of in a store. This guide walks through exactly how Red Pleasures protects your privacy from checkout to delivery, what your tracking page and credit card statement will look like, and what to do if you live in a shared household or apartment building.
What "discreet packaging" actually means at Red Pleasures
Discreet packaging is one of those phrases that means very different things at different stores. Here's our standard, in plain language:
- Plain outer box or polymailer. No brand name, no product imagery, no suggestive language printed anywhere on the outside.
- Neutral return address. The sender label uses a generic business name registered to our Ontario fulfillment address — not "Red Pleasures."
- No visible contents. Products are sealed inside their original retail packaging, then placed inside the outer parcel. Nothing rattles, prints through, or hints at what's inside.
- No external invoice. Order details are emailed to you only. We never tape a printed invoice to the outside of the box.
How will the charge appear on my credit card statement?
Charges from Red Pleasures appear on your credit card or bank statement under a discreet billing descriptor — not the words "Red Pleasures." If you'd like us to confirm the exact descriptor before you check out (for example, if you share a card with a partner or family member), email hello@redpleasures.ca and we'll send it over the same business day.
How long does shipping take across Canada?
We ship from Ontario, Monday to Friday. Orders placed before 1 p.m. ET typically leave the same day. From there, transit time depends on your province:
| Region | Typical delivery |
|---|---|
| Ontario & Quebec | 2–4 business days |
| Atlantic Canada (NB, NS, PEI, NL) | 3–6 business days |
| Prairies (MB, SK, AB) | 3–6 business days |
| British Columbia | 4–7 business days |
| Yukon, NWT, Nunavut | 5–10 business days |
Exact rates and any free-shipping thresholds in CAD are shown at checkout and on our Shipping & Returns policy page.
Living in a shared house, condo, or with parents?
You're not alone — this is one of the most common reasons shoppers email us before ordering. A few practical tips:
- Use a different ship-to name. Shopify lets you enter any name in the shipping address, even if your billing card uses your legal name. A parcel addressed to a household member you trust (or a slightly different spelling of your name) is perfectly normal.
- Ship to a pickup point. Canada Post FlexDelivery and many courier networks let you send the parcel to a post office or pickup locker. You retrieve it with photo ID — it's never delivered to your home.
- Ship to work or a friend. If your workplace accepts personal parcels, that's often the cleanest option.
- Time the delivery. Track the parcel and choose to be home for delivery; or ask Canada Post to hold it for pickup once it's in your local depot.
What does the tracking page and delivery notification look like?
Tracking emails come from Red Pleasures (because that's who you ordered from) but link out to the carrier's standard tracking page. The carrier page shows a parcel ID, weight, origin, and delivery status — no product names or images. If a partner or family member sees the tracking email in a shared inbox, it will say it's from Red Pleasures; we recommend using a personal email for the order if that's a concern.
What if my parcel is lost, damaged, or stolen?
Email hello@redpleasures.ca within 7 days of the expected delivery date with your order number. We file the carrier claim on your behalf and ship a replacement once the claim is acknowledged — you don't have to deal with Canada Post or the courier directly. For damaged parcels, a photo of the outer packaging helps us move faster.
Body-safe doesn't stop at the door
Privacy matters, but so does what's inside the parcel. Every product we ship is curated for material transparency and comfort-first design, aligned with modern safety standards such as ISO 3533:2021 where applicable. We also follow Health Canada's guidance on avoiding questionable soft plastics and prefer phthalate- and PVC-free options whenever possible. Read more in our Buying Guides or browse the full curated catalogue.
Frequently asked questions
Is Red Pleasures shipping always discreet?
Yes. Every order ships in plain, unbranded outer packaging with a neutral return address and no external invoice. There are no exceptions.
Will the words "Red Pleasures" appear anywhere on my credit card statement?
No. We use a privacy-first billing descriptor. Email hello@redpleasures.ca before ordering and we'll send you the exact descriptor.
Do you ship to PO boxes and Canada Post pickup locations?
Yes. Both PO boxes and Canada Post FlexDelivery / pickup locations are supported at checkout. Pickup locations are often the most discreet option.
Do you ship outside Canada?
Right now, Red Pleasures ships within Canada only. We're focused on giving Canadian customers the best possible delivery and support experience first.
Still have a privacy question?
Email hello@redpleasures.ca — we reply within 1 business day, Mon–Fri ET. Every conversation is confidential.
